We have a 30 day return policy, which means you have 30 days after receiving your item to request a return, and we will be happy to assist you. For reasons of health and safety we will only be able to offer a refund on unused items.
To start a return-
1) Send us email on email@example.com to request return/exchange and we will provide a return authorization and mailing information/shipping address to send product back…
2) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 24 hours. It can take up 14 business days for the fund to show in your account.
3) We recommend customers to send parcel via a tractable courier service such as FedeX, DHL or TNT and purchase shipping insurance for your protection and to insure prompt delivery. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kapdda.com is not be responsible for parcels lost or damaged in transit if you choose not to insure.
4) We’re sorry, but shipping fees is non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
5) Make a video while opening a parcel, if there is any damage or missing items send us a parcel opening video. Otherwise no responsibility will be taken for missing items.
Please Note – Any order that received with incorrect or incomplete address details provided, no responsibility will be taken as a result.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refund or exchange will only be processed if customer contact us on the same day when the parcel is delivered.
- Please wash the cotton sheets separately in cold water because Cotton bedsheets even the best quality sheets often bleed during the first wash; it’s difficult for cotton and linen in particular to hold on to excess dye. We do not accept the return for this reason for cotton bedsheets.
- Zip on pillow/Quilt covers pose a threat to your washer, dryer, zip can actually get caught on the drum in the washer and the best practice is to make sure the zippers are fully zipped before throwing them in to wash or dry and we recommend to hand wash them if possible. We are not responsible for any broken Zip if the item is being used by customer.
Colour -Return Policy
We photograph most of our products in house and some by professional’s photographers, and work very hard to make sure that images are colour correct. Unfortunately colours and intensity of colours can vary greatly from screen to screen and we cannot be held responsible for these variances. If the exact shade of a colour is important, please send us email on ➡️ firstname.lastname@example.org and we will do our best to work through this with you, otherwise, if you are not happy with colour, this would be consistent with the Change of Mind Policy.
To request return/exchange and we will provide a return authorization and mailing information/shipping address to send product back.
Contact us at email@example.com for questions related to refunds and returns.